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Privacy Policy – Truelivity Health Coaching

 

Introduction

At Truelivity Health Coaching (“we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.


Who We Are

Truelivity Health Coaching is a health and wellness coaching service provider based in the United Kingdom.

Website: https://truelivityhealthcoaching.com
Email: marsha@truelivityhealthcoaching.com

 

What Personal Data We Collect

We may collect and process the following types of personal information:

  • Names and contact details

  • Date of birth

  • Addresses


Purposes of Processing

We collect and use personal data for the following purposes:

  • To provide services and goods

  • To manage client relationships

  • To send service updates or marketing communications where consent is provided


Lawful Bases for Processing

We rely on the following lawful bases to process your personal data:

  • Consent – where you have given clear permission for us to process your information for a specific purpose.

  • Contract – where processing is necessary for the performance of a contract with you.


Where We Get Your Information From

We collect personal data directly from individuals via email, online forms, discovery calls, or scheduling systems.


Sub-Processors and Systems

We use the following third-party platforms to manage communications, services, and operations:

  • Wix – for our website and online shop functionality

  • Calendly – for scheduling and managing discovery calls and appointments


These platforms may store or process personal data outside of the UK. Where they do, we rely on Standard Contractual Clauses (SCCs) or similar safeguards to protect your data.


Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law or regulation.


International Data Transfers

Although we do not intentionally transfer data outside of the UK, some systems we use (such as Wix or Calendly) may store data internationally. In such cases, we rely on Standard Contractual Clauses (SCCs) and other safeguards to ensure your personal data remains protected.


Data Security

We are committed to securing your information. Measures include:

  • Secure access to third-party systems using two-factor authentication where available

  • Only essential information is stored, and access is limited to authorised personnel

  • Data is encrypted when stored via third-party platforms like Calendly or Wix


Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of inaccurate or outdated data

  • Withdraw consent for marketing communications

  • Object to or restrict processing where appropriate

  • Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)


How to Complain to the ICO

If you have concerns about our data handling practices, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for upholding information rights.

Website: https://www.ico.org.uk
Helpline: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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